Utilizing Technology for Patient Communication




Strong communication between a physician and patient is one of the most important qualities in an effective relationship with a care provider. Almost all information used for diagnosis and treatment of patients comes from patient and doctor communication; questions regarding a patient’s medical history and what symptoms or complications he or she is experiencing are vital pieces of information to provide an accurate and precise diagnosis and treatment.



Strong communication requires effort on both the patient and the practitioner.



The way that patients and practitioners communicate has changed over time, but technology has helped make communication with the care team more accessible. With the ease of availability and accessibility of technology today, there are multiple ways for patients to have strong communication with you and their care team.



One of the most common ways is through patient portals. Patients are able to check test results, request medication refills, monitor bills, and send messages to their care team through different media and devices. Utilizing this form of easy communication with their care provider can strengthen the relationship between patient and physician. Most medical offices provide this form of communication as an option for their patients – it is encouraged you take advantage of this!



Another common way is through telehealth services. This may not be available from all medical offices; however it is becoming increasingly popular as a successful way for patients to be in contact with their care team. For instance, some medical offices may use this as a means for patients to monitor vital signs and health conditions. This provides the physician and care team with timely and accurate data to better be able to diagnose and treat patient conditions. This constant communication can help build and maintain a strong relationship between patient and physician.



Having these different communication methods in place allows the care team to share more information with patients, ensuring they don’t miss important information, or to simply send reminders to patients.



Here are a few other important benefits of utilizing technology for communication with patients:


  • Increased patient satisfaction


  • Increased patient engagement in their care


  • Increased patient compliance with the treatment plan


  • Patients are more likely to be responsible in their own care




Overall, utilizing technology for patient communication has been shown to improve health outcomes, patient satisfaction, reduce costs, and provide a better quality of care and patient safety.







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